Retail: digiDirect I eWave

The Challenge

To create a unique Commerce stack capable of delivering rich customer experiences.

As a renowned destination for imaging technology, digiDirect had a clear goal to re-imagine their digital experience - allowing the business to scale and grow whilst setting a new standard of customer service.

 

Working with an out-dated Commerce platform that the business had long out-grown, the challenge for eWave was to integrate a unique Commerce stack that could meet the evolving expectations of the digiDirect customer whilst delivering a truly engaging digital experience.

The Strategy

To implement a Commerce solution flexible enough to support future growth and deliver an exceptional customer experience.

To achieve this ambitious goal, digiDirect needed a Commerce platform that was agile and powerful enough to cater for their unique business requirements and to scale it in the future. As part of this strategy, they also required an implementation partner with the skills and experience necessary to guide their digital transformation.