L1 Support Specialist (Applications Support)

View all Jobs

Manila, Philippines

Managed Support

Globant’s Commerce Studio helps organizations create best-in-class commerce-enabled experiences, with engineering and design at its core. The goal is to meet the demands of tomorrow's customers, leveraging long-standing expertise with large and complex commerce transformations in both B2B,  B2C and D2C domains.

As an award-winning partner of enterprise-class platforms: Salesforce Commerce Cloud, Adobe Magento Commerce, and other API first, Headless Commerce surround solutions, we help clients create a competitive advantage with commerce at its core. 

Our mission is to empower companies to succeed and thrive in the ever-changing digital landscape by building best-in-class future-ready digital commerce solutions globally.


  • Respond to inquiries and resolve issues submitted through Freshdesk (Guest Account & Support Inboxes).
  • Manage AppBot Reviews and AppFeedback Inbox on social media platforms.
  • Handle Level 1 complexity requests received through Slack.
  • Address "Who_Am_I" tickets, prioritizing sailings and resolving backlog issues.
  • Troubleshoot data issues related to Guest Apps and Loyalty programs.
  • Resolve Level 1 ServiceNow tickets efficiently.
  • Conduct thorough QA testing for Digital Product Operations (DPO) owned products.
  • Develop runbooks, onboarding guides, and other documents to support internal and external stakeholders.
  • Work from the Command Center, actively monitoring system performance and identifying potential problems.
  • Shift from reactive issue resolution to proactive problem anticipation and predictive maintenance.


  • Proficiency in ticketing systems like Freshdesk and ServiceNow.
  • Familiarity with social media platforms and their relevant support interfaces (e.g., AppBot Reviews, AppFeedback Inbox).
  • Experience with collaboration tools like Slack.
  • Understanding of DPO owned products and their functionalities.
  • Ability to diagnose and resolve technical issues related to various systems and applications.
  • Experience with troubleshooting, particularly in guest apps and loyalty programs.
  • Ability to design and execute test cases for DPO products.
  • Excellent written communication skills with a focus on clarity and conciseness.
  • Experience with writing technical documentation like runbooks and onboarding guides.


✔Multiple learning opportunities and Professional Certification Programs

✔Working as a part of a Global team in a Multicultural Environment

✔Gifted Birthday Leave

✔Rewarding Compensation Package

Dare to be different!

Apply now

Enter your last name
Enter your phone number

What Our Team Says

We're able to build long-term trusted partnerships with our clients, because we build long-term trusted relationships with our team members.

Daniel Day | eWave