The Challenge

How could NCare reimagine the healthcare industry for a digital age?

Recognising the necessity of digital transformation for a global brand, Nestle Health Science set the goal of launching an industry-first patient access platform for the healthcare industry. The brand sought a partner who would understand the detailed requirements of their vision, and the unique needs of their end user. The challenge for eWave was presented in reinventing traditional industry processes for the digital world and providing a radically customer-centric experience.

The Strategy

Identify and align with the ideal user experience through service design thinking.

Using service design thinking, eWave deconstructed NCare’s customer journey across multiple use cases, identifying the must-win moments for the brand. From this, a strategy was conceived to initiate NCare’s digital reinvention. eWave would build a solution that not only streamlined processes and enhanced UX, but also made a positive impact on the lives of patients and healthcare professionals alike.

The Result

A seamlessly interconnected healthcare application that not only improved an industry, but lives.

eWave’s delivery provided a seamless system for healthcare operations, resulting in an experience that disrupted the entire industry. The application empowers both patients and healthcare professionals with automated communication and simplified processes, while being flexible enough to scale as needs change. Different users with different needs, seamlessly interconnected with one groundbreaking application.

Industry-first successful B2B2C implementation

Unprecedented Uptake from Health Care Professionals

Increases in B2B and B2C orders across all SKUs

Find out how eWave can help you today