The Challenge

How could Kennards Hire reimagine an entire industry for the digital age?

A leader in the hire and rental industry with an impeccable, 70-year reputation for their quality of product and services, Kennards Hire sought to redefine the equipment hire process and experience. The target was a unique and fully integrated web application for online hiring, the first of its kind in the Asia Pacific Region. Enticed by the brand vision, eWave took on the challenge.

The Strategy

Design a service that would change the habits of an industry, building on the foundations of research.

The fundamental goal of the project was not only to replicate the traditional hiring process online, but to transform it. A result of an unparalleled understanding of consumer behaviour in today’s market and the power of Magento, eWave completely shifted the business focus with the goal of creating an engaged online customer base with easy hiring across every device.

The Result

A radically user-centric, seamless omnichannel customer experience that set the bar for online hiring

While staying true to the brand’s core principles, the new application is a complete reimagination of the Kennards Hire customer experience. eWave streamlined the site architecture and integrated the application with the brand’s 270 branches, creating a fully optimised omni-channel commerce experience for B2B & B2C.

World’s first completely integrated Hire solution

Full paper-to-digital hire process migration

Consolidation of B2C & B2B orders

“We’ve built a relationship with eWave that will hold us in good stead for years to come. Their experience in commerce and the professionalism of their team has allowed us to completely reimagine our business, and our multi-channel customer experience is better than ever before.”

Find out how eWave can help you today