The Challenge

How could HobbyKing provide a streamlined customer experience regardless of their customers’ global location?

As a global leader in the hobby industry, HobbyKing was uniquely challenged with the complexities of accepting orders across international markets and fulfilling from multiple warehouses. Partnering with eWave, HobbyKing set out to streamline ordering regardless of a customer's global location, enhancing the flexibility and convenience of the brand experience.

The Strategy

Reengineer HobbyKing’s technology infrastructure to streamline the commerce experience

With a goal of strengthening their payment strategy and further enhancing their hold on the market, eWave worked closely with HobbyKing to produce a digital roadmap to guide their reinvention. With streamlined ordering and fulfillment at the heart of the strategy, eWave set out to orchestrate the most engaging customer experiences in the market.

The Result

A unified commerce ecosystem with the power and flexibility to enable global commerce

Loyal customers are integral to the HobbyKing brand. Today, their online experience is a catalyst for their success. A result of their partnership with eWave, Hobbyking saw a leap of 12% in payment acceptance, and now easily integrates with global payment methods. Also, with automatic order splitting and routing, backend systems are automated to simplify processes for fulfillment teams.

12% Rise in Payment Acceptance

Top 10 Magento Implementation Worldwide

Frictionless Acceleration of Global Commerce

Find out how eWave can help you today