With a series of global storefronts running on entirely separate systems, Cochlear had an inconsistent user experience across borders and a disjointed view of orders, product information and customer data. Cochlear needed an agency partner that had experience implementing commerce solutions across markets. Enticed by the brand vision, eWave took on the challenge.
While maintaining flexibility and necessary regional variance, the reengineered digital commerce ecosystem provides a single view of customer data, product orders and business performance. Multiple languages, tax rates, currencies and user behaviours are all unified on a single platform, providing invaluable data centrality and business insights. Cochlear and eWave’s relationship continues to date, with further expansion of the brand’s global presence scheduled long into the future.