Specialists in industry disruption, eWave is an independent digital transformation agency with commerce at its core. Using service design thinking, we have an unwavering commitment to delivering experience-driven digital reinvention that inspires deeper relationships between brands and their customers.

Partnering with brands such as Nike, Canon, Coca-Cola Amatil, and Nestle, we work on some of the most exciting and innovative digital projects in the APAC market.

Our team is our strongest asset, and together, we’re reimagining consumer needs using methods that bring our clients closer to their customers than ever before. We’re thinkers, we’re creatives, we’re technologists, and we’re looking for people to join us on our journey.

THE ROLE

As a Business Process Manager, you will design and implement the eWave Business Process Management Framework, coordinate & provide advice on the development of Business Processes to process owners, manage a central repository of all Policies and Procedures, measure and control the review cycle for all processes, and establish and measure the effectiveness of processes to enable continuous improvement. 

Key Responsibilities:

• Develop and Maintain the Business Process Management Framework, ensuring it meets Quality Standards (ISO9000, etc).
• Identify the key Policies the organization requires to function effectively.
• Establish a standard Policy framework and template for consistent use.
• Identify, develop & document Level 1 to 5 processes with respective process owners.
• Measure & continuously develop all Processes to deliver productivity and effectiveness.
• Develop & maintain the organization’s Business Process Document repository.
• Ensure Review cycle audits are performed.
• Identify & change manage impacts on Business Processes as a result of new Business ventures or systems.

THE CANDIDATE

• You have at least 5 years of demonstrated experience in setting up a compliment and efficient processes for different business units
• Previous experience in leading Business Process Improvement initiatives 
• Experience in Change Management around Process implementation
• Previous experience in documenting Business Processes to Best Practice Frameworks
• Six Sigma certification and practical experience utilizing the methodology best practices 
• Experience in  implementing Quality Control Frameworks, such as ISO 9000
• A keen eye for detail, with demonstrated numerical and communication skills
• Reliable and deadline orientated
• Full working proficiency in English both written and verbal is a must

THE BENEFITS

• Rewarding Salary + Bonuses
• Personal Growth Roadmap, ongoing Performance Review & Mentoring Program
• Certification Programs
• Medical Insurance
• Unlimited Annual Leave
• Birthday Leave
• Remote Work Opportunities
• Corporate Events 

Dare to be different!