Healthcare: Ncare

The Challenge

How could NCare reimagine the

healthcare industry for a digital

age?

Recognising the necessity of digital transformation for a global brand, Nestle Health Science set the goal of launching an industry-first patient access platform for the healthcare industry. The brand sought a partner who would understand the detailed requirements of their vision, and the unique needs of their end user. The challenge for eWave was presented in reinventing traditional industry processes for the digital world and providing a radically customer-centric experience.

The Strategy

Identify and align with the ideal

user experience through service

design thinking.

Using service design thinking, eWave deconstructed NCare’s customer journey across multiple use cases, identifying the must-win moments for the brand. From this, a strategy was conceived to initiate NCare’s digital reinvention. eWave would build a solution that not only streamlined processes and enhanced UX, but also made a positive impact on the lives of patients and healthcare professionals alike.