Overview
Watch the recording of the live event featuring our special guest panelists Amit Khanna, SVP and GM, Health and Life Sciences (Salesforce), Dr. Geeta Nayyar, M.D., MBA, SVP & Chief Medical Officer (Salesforce), Jodie Monahan, Product Delivery Manager (Cochlear) and Trevor Richey, Global Head of Sales & Marketing (eWave).
Highlights:
▪ The COVID-19 pandemic has encouraged healthcare to be more digital, convenient, and personalised.
▪ Healthcare’s future is omnichannel; it’s crucial for healthcare businesses to bridge the physical and digital experience for consumers, physicians, patients and other personas.
▪ Taking personalisation and building a connected journey is key to embracing digital transformation in healthcare.
▪ Access to care, customer engagement, and automation are the primary foundations for making product investment decisions in the health and life sciences industry.
▪ Technologies, such as customer data platform (CDP) and data analytics can drive our healthcare system forward, improve communication and customer satisfaction.
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